Complaints Management
Monitor and resolve logistical discrepancies in real-time.
Filter Complaints
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confirmation_number
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Status
info Filters active — export will match current results
assessment
— today
Total Complaints
All time, full collection
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Tickets Raised
—% success rate
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Failed (No Ticket)
Use the Status filter to view these
today
Logged Today
— tickets raised today
| CN & Ticket | Request Nature | Shipper & Consignee | Branch | Remarks | Status | Date | Time | Detail |
|---|---|---|---|---|---|---|---|---|
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Complaint Analytics
Nature Split
Complaint vs Trace
Ticket Success Rate
Raised vs Failed API calls
Who's Inquiring
Consignee / Shipper / 3rd Party
By Product
COD, Domestic, Bulk, etc.
Top Request Types
What complainants are raising — top 12 by volume
Top Branches by Complaint Volume
Daily Volume — Last 7 Days
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