Chat Analytics
Session quality, sentiment, and resolution insights
Filter Conversations
info Filtered
* Message Volume chart always shows last 24h
Total Sessions
forum
All time unique conversations
Avg Messages
chat_bubble
Per session
Avg Duration
timer
Minutes per session
Success Rate
check_circle
all time
Talk Time
record_voice_over
Avg — / conversation
Sentiment Breakdown
sentiment_satisfied
Positive
Positive
Neutral
Negative
Resolution Insights
query_stats
Session Length
Distribution by duration
Message Volume · Last 24h
Messages per hour — hover for count · not affected by date filter
Chat Sessions
One row = one complete conversation. Click any row to view the full chat.
| Session ID | First Message | Topic | Messages | Duration | Status | Sentiment |
|---|---|---|---|---|---|---|
| Loading sessions... | ||||||
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